Our updated migration approach to move UK customers to new subscription plans

In May, we announced changes to Xero’s plans in the UK as part of our efforts to simplify Xero’s offering. The new plans, which will launch on 12 September 2024, bundle key features such as Xero Payroll, Xero Expenses, multicurrency, Xero Analytics Plus and bill payments into some plans, making it easier to choose the best option for your business or clients.

We’re now able to share an update on our migration approach and the timing for moving customers to these new subscription plans.

Key things to note:

• For the majority of customers whose subscription plan will include the same or more features for either the same or lower price*, we’ll move you in February 2025.

• For customers that will see a price increase* as a result of the new subscription plan that we’re migrating you to, we’ll delay moving you until September 2025.
  We recognise for some customers this may be a significant price increase when moved by Xero to a new plan, and in some scenarios we’ll offer discounted pricing. We’ll share more on this with eligible customers and partners in the email we’ll send you in late September.
  

This means Xero won’t migrate some customers to the new plans by March 2025 as originally communicated.

Our migration approach and revised timing

We’ll email you in late September 2024, with the details of which plan Xero will move you to and when.  For accounting and bookkeeping partners this email will include a link to a list of subscriptions that your practice holds (note this will only include those subscriptions that will be moved). To determine which plan you’ll be moved to, we’ll look at your current plan – including any add-ons you’ve purchased – and your recent feature usage (that is, Xero Expenses and/or Xero Payroll).

You can stay on your current plan until Xero moves you, or you can choose to move yourself once the new plans launch on 12 September 2024. If you choose to move, you won’t be included in Xero’s migration. As we’ll offer discounted pricing in some scenarios of significant pricing impact, we recommend waiting until you’ve received email confirmation from us in September on how the migration applies to you or your clients before making your own decision about moving plans.

Throughout this process, you’ll always have the choice to choose a different plan to what Xero selects for you. You’ll also be able to change plans after Xero moves you if you decide another plan better meets your needs.

Summary of what to expect and timings

Further information for accounting and bookkeeping partners 

For your clients where you/your practice holds the subscription, only you will receive the information above directly and the migration approach email in September 2024. We’ll include a template in your September email to help you communicate the changes to your clients if you’d like to.

For your clients who hold the subscription, they will have received information about the new plans in May and will receive all information related to the new plans and migration approach listed above. 

We look forward to sharing specific details with you next month. In the meantime, you can learn more about our new small business plans or plans for accountants and bookkeepers. Or sign-up for one of our webinars for small businesses and partners. As always, please reach out to our team via Xero Central if you have any support questions.

*Compared to 12 September 2024 pricing  

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Source: Xero Blog